🌍 Overview

When GHL phone numbers receive A2P (Application-to-Person) approval, agencies often need their support teams to follow up promptly. Previously, this was a manual process — staff would have to check for approval emails, then manually create tickets in HubSpot for the support team.

To streamline this, I built a lightweight automation that:

• Listens for A2P approval emails
• Automatically creates a ticket in HubSpot when an approval is received
• Ensures that the support team can immediately take the next steps without delays

✨ Key Business Benefits

• Faster response times from support teams
• No manual intervention required to create tickets
• Ensures every approval is tracked and followed up on

⚙️ Technical Details

My Role

Automation Developer — implemented and configured the workflow using Zapier.

Tech Stack

• Zapier: To monitor incoming approval emails and trigger workflows
• HubSpot: API integration for ticket creation

Core Features Implemented

• Email Trigger: Watches for incoming approval emails in a connected inbox
• Ticket Creation: Automatically creates a ticket in HubSpot with relevant details